Transactions, refunds, and voids

Every sale you ring up lands in Transactions (in the sidebar under Point of Sale). It's your record of what was sold, by whom, and how it was paid — and where you go to fix a sale after the fact.

Browse the history

The transactions table lists sales with their status:

• Paid — completed successfully.
• Unpaid — payment wasn't completed (shown as Unpaid, not "failed").
• Refunded / Partially refunded — money was returned in full or in part.

Read a transaction

Open any row for the detail dialog: the line items, the staff credited, tip, the payment method, and the totals. For a sale that came from a booking, it also shows the booking payment mode, any deposit credit already collected online, and the total charged at the register — so a deposit and the in-store balance read as one clear picture.

Refund a sale

1. Open the sale

   Find the transaction and open it.

2. Choose Refund

   Start a refund. You can refund the full amount or a partial amount.

3. Confirm

   Confirm to send the refund back to the original payment. The transaction status updates to refunded or partially refunded.

Void, capture, and cancel

• Void — reverse a transaction.
• Capture — for a payment that was authorized but not yet captured, capture it to take the money.
• Cancel — release an authorization you don't intend to capture.

Capture and cancel only apply to authorized-but-uncaptured payments — for example, a card-on-file hold from a booking. Most card sales are captured immediately and won't need these.

Where to go next

• Ring up a sale — creating the sale in the first place.
• Online payment policies — how deposits and card-on-file holds are set up.