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Booking rules and policies

The six sections of Settings → Booking rules & policies — what's live today, what's "Coming soon", and where the defaults bite.

Última atualização: 2026-05-11

Open Settings → Booking rules & policies (route: /settings/booking-rules). The page is a single editor split into six numbered sections down the middle, with a left-side table of contents and a right-side live preview of your published policy text. Each section has a status pill — pay attention to those: a few of the sections are marked Coming soon and aren't enforceable yet, even though the form is visible.

Top bar

A sticky bar at the top of the page shows three things:

  • A Saved / Unsaved changes indicator (the dot turns amber when you've edited something).
  • Reset — discards everything you've changed in this session.
  • History — placeholder button; today it just shows a Change history is coming soon toast.

The six sections

01 · General settings (active)

  • Advance booking window — how far in advance clients can book. Default 60 days. There are quick-select chips (e.g. 7d / 14d / 30d / 60d / 90d) and a stepper that goes 1–365.
  • Minimum booking notice — how close to the appointment a client can still book. Default 60 minutes. Quick-select chips (e.g. 0 / 30m / 1h / 2h / 24h) and a stepper.

Both feed the public booking page — slots earlier than minimum notice or later than advance window are hidden.

02 · Scheduling (active)

  • Slot interval — segmented control with 5 / 10 / 15 / 30 / 60-minute options. This is the grid size of the public booking page — pick the smallest unit you want to offer.
  • Dense booking — toggle. When on, Randvu prefers to pack bookings adjacent to existing ones (minimising gaps); when off, it spreads bookings out across available time.
  • Allow back-to-back — toggle. Whether two bookings can sit edge-to-edge with no buffer. Defaults to on.

03 · Cancellation (coming soon)

The section is visible — the controls aren't enforceable yet. When it ships, you'll set whether a cancellation fee applies and the percentage / amount.

04 · No-show (coming soon)

Same shape as Cancellation — section visible, not yet enforced. When it ships, you'll set the no-show fee percentage / amount.

05 · Deposit (coming soon)

Same shape — deposit percentage on online bookings, when it's ships, will go here.

06 · General policies (visible)

A free-text area that publishes onto the public Policies tab. Today this is the practical workaround for the three Coming-soon sections — write what your policy is (in plain English), save, and clients see it before they book.

What the preview pane shows

The right column is a live preview of what clients will see on the Policies tab of your public storefront. Editing the general-policies textarea updates the preview as you type — useful when you want to make sure the wording reads well.

What "Coming soon" actually means

The three policy sections marked Coming soon today are configured but not yet wired to the payment / charging system (which itself is also coming-soon — Stripe isn't connected). The fields you see in the form are placeholders for when those features ship. Until then:

  • Don't rely on Randvu to auto-charge a cancellation, no-show, or deposit fee.
  • Do use the General policies section to spell out your terms so clients agree to them at booking time.
  • Do mark no-shows on the booking detail panel — it updates the client's no-show rate and feeds the status chips, even though no fee is charged.
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