Payments and policies
How money moves through Randvu today — online payments at booking, in-person checkout, payouts to your bank, and the policy fields clients see.
Last updated 2026-06-29
Randvu can take real money now — online when clients book, and in person at the register. Payments run through Stripe Connect: clients (or you) pay, and Stripe settles the funds to your bank. This article is the map; each piece has its own detailed guide.
The three ways money moves
1. Online, when a client books
Each service carries an online payment policy — collect nothing, save a card on file, take a deposit, or charge the full price at the time of booking. Clients in the global market pay inline as the last step of the booking wizard.
2. In person, at the register
The Point of Sale register takes card (via a Stripe reader), cash, or split payment for services and retail products — including finishing a booking and collecting any balance left after an online deposit.
→ Getting started with Point of Sale
3. Out, to your bank
Card takings settle through Payouts, where you see your balance, your payout schedule, and recent transfers.
Booking rules and policy text
Separately from charging, Settings → Booking rules & policies holds the policy text clients read before they book. The General policies free-text area publishes onto your storefront's Policies tab — use it to state your cancellation, no-show, and deposit terms in plain English. (Automatic cancellation / no-show charges tied to these sections are still rolling out; the per-service payment policy above is how you collect deposits today.)
Marking a booking as no-show
When a client doesn't show, open the booking and use Mark as no-show. This updates the booking status and the client's no-show rate; it doesn't charge a fee on its own.
Subscription billing
Your own Randvu plan is billed through Stripe and is separate from client payments. Manage the plan and the card on file under Settings → Subscription & billing.
Where to go next
- Online payment policies — deposits, card on file, and full prepay per service.
- Get paid with payouts — connect Stripe and track transfers.
- Getting started with Point of Sale — the in-person register.