Transactions, refunds, and voids

Every sale you ring up lands in Transactions (in the sidebar under Point of Sale). It's your record of what was sold, by whom, and how it was paid — and where you go to fix a sale after the fact.

Pick a date range

The page opens on today, but the range bar takes you anywhere: presets for Today, Yesterday, Last 7 days, Last 30 days, and This month, a Custom from/to picker, and previous/next arrows to step through single days. Ranges follow your salon's timezone, so "Today" means your business day.

Four summary tiles total the selected range as you browse: Collected, Refunds, Net, and Transactions.

Browse the history

The table lists each sale with when, type, method, total, and status:

• Paid — completed successfully.
• Unpaid — payment wasn't completed (shown as Unpaid, not "failed").
• Refunded / Partially refunded — money was returned in full or in part.

Very busy ranges show the most recent sales with a hint to narrow the range for the full list.

Read a transaction

Clicking a row opens the detail drawer: line items, the staff credited, tip, payment method, customer, totals, and an activity trail (recorded, receipt sent, refunds, voids). For a sale that came from a booking, it also shows the booking payment mode, any deposit credit already collected online, and the total charged at the register — so a deposit and the in-store balance read as one clear picture.

Need to share or keep it open? Open full transaction page turns the drawer into a standalone page (/pos/transactions/[id]) you can link to.

Refund a sale

1. Open the sale

   Find the transaction and open it.

2. Choose Refund

   Start a refund. You can refund the full amount or a partial amount.

3. Confirm

   Confirm to send the refund back to the original payment. The transaction status updates to refunded or partially refunded.

Void, capture, and cancel

• Void — reverse a transaction.
• Capture — for a payment that was authorized but not yet captured, capture it to take the money.
• Cancel — release an authorization you don't intend to capture.

Capture and cancel only apply to authorized-but-uncaptured payments — for example, a card-on-file hold from a booking. Most card sales are captured immediately and won't need these.

Where to go next

• Ring up a sale — creating the sale in the first place.
• Online payment policies — how deposits and card-on-file holds are set up.