Getting started with gift cards & packages

Gift cards and packages let clients pay you before the visit. A gift card holds a dollar balance anyone can spend; a package is a prepaid bundle of sessions for specific services; account credit is a balance attached to a client's profile. Randvu tracks all three as prepaid instruments with a full ledger, so you always know what's outstanding.

Where it lives

Open Point of Sale → Gift cards & packages in the sidebar (/pos/prepaid). The console has four tabs:

• Overview — your outstanding liability, aging chart, breakage report, and a CSV export for accounting.
• Packages — the package templates you sell, with New package, Edit, and Activate/Deactivate.
• Gift cards — every issued instrument: search by code, name, or email, filter by type and status, and click a row to open its ledger.
• Policy — expiry rules, breakage handling, commission timing, and your jurisdiction.

The life of a gift card

1. Sell it

   At the register or on your public storefront. The card gets a unique 16-character code, shown as XXXX-XXXX-XXXX-XXXX, and is emailed to the recipient with a balance link.

2. It activates on payment

   A card sold at the register is pending until the sale completes. Cards can't pay for the sale they're bought in — they activate after payment.

3. Redeem it

   At the register, at appointment checkout, or in online booking. Partial redemption is fine — any remainder stays on the card.

4. Track the rest

   Every issue, redemption, refund, and expiry is a ledger entry. The Overview tab totals what's still outstanding.

Gift cards vs. packages vs. account credit

• Gift card — a dollar balance tied to a code. Great for gifting; spendable on anything.
• Package — prepaid sessions for specific services (for example, five blowouts). Sessions redeem only against matching services, so they're personal rather than giftable.
• Account credit — a plain balance on the client's profile, spendable like a gift card. Membership plans can grant it automatically each billing cycle.

Set your policy first

Before selling, review the Policy tab: country and state, gift-card expiry (blank = never), default package validity, breakage handling (Report-only or Auto-recognize), and whether staff commission is recorded at redemption (recommended) or at sale. Some states don't allow gift cards to expire — the form warns you inline. You must tick "I understand" before saving.

Where to go next

• Sell gift cards and packages — at the register and online.
• Redeem gift cards and packages — at the register and appointment checkout.
• Memberships overview — recurring plans that grant credits automatically.